Where are your products manufactured?
Our exclusive range of designer masks are made to order by local London tailors for Jo Jo Creative Designs.
Our Premium masks and range of 3-ply disposable masks are manufactured by our partners in Indonesia. They have all been product tested to the highest standards, and extensive market research has ensured they offer durability, safety and comfort.
What is the difference between the Premium and Tailored masks?
The Premium masks have a lighter, silkier feel to the outside lining and cover a larger area of the face. They have been extensively tested and fit all face shapes comfortably, offering full protection and breathability. The inner lining is 100% cotton and outer fabric is either polyester or chiffon.
The Tailored masks are more sculpted around the nose and chin and have our signature black trim, providing increased durability. Cleverly designed to stop glasses and sunglasses fogging up, the cut does not interfere with your peripheral vision. The majority of this designer range are reversible – so they offer two looks for the price of one.
Both styles of mask are machine washable.
Are there various sizes available?
What materials are used to create the masks?
How do I wash my mask?
Can I cancel my mask subscription?
Mask subscriptions can be cancelled at any time, but if the current month’s subscription box has already been posted, the cancellation will not be effective until the following month and charges will apply.
To cancel your subscription, or make any other changes, please visit My Account – Subscriptions. If you are unable to cancel your subscription this way, please email us at email@example.com with SUBSCRIPTION CANCELLATION in the subject and your Order Number.
Will there be more designs?
We are constantly looking to expand our range, with new masks arriving every day. Follow us on Instagram and Facebook for new arrivals.
The mask I want is listed as out of stock, when will you be getting more?
Do you do bespoke masks?
How do I become a Jo Jo Creative Designs Brand Ambassador?
We have exciting opportunities to be a Jo Jo Creative Designs Ambassador. Please e-mail firstname.lastname@example.org with the subject heading AMBASSADOR for more information and if you would like to be considered.
Shipping and Returns
How do I return my order?
We have a 28-day exchange policy for faulty goods.
Please return faulty items to: Jo Jo Creative Designs Ltd, The Lodge, Hill Court, Main Road, Romford, Essex RM1 3DA, and a replacement will be sent out to you straight away.
Can I cancel my order?
Once payment has been processed, masks are non-refundable.
Can I make changes to my order?
Once payment has been processed, orders cannot be changed.
What shipping options are available?
First Class: £2.49
Second Class: £0.99
Free shipping is available for orders of £25 or more.
Special Delivery, Tracked or Guaranteed shipping can be available at an additional cost. Please e-mail email@example.com to discuss your requirements.
Do you ship outside of the UK?
We currently do not ship outside of the UK.
For bespoke bulk orders outside of the UK, please e-mail firstname.lastname@example.org
Do you do wholesale orders?
For wholesale enquiries, please contact email@example.com to discuss your requirements.